Help:
"Help Line; may I help you?"User:
"Yes, well, I'm having trouble with WordPerfect."Help:
"What sort of trouble?"User:
"Well, I was just typing along, and all of a sudden the words went away."Help:
"Went away?'User:
"They disappeared."Help:
"Hmm. So what does your screen look like now?"User:
"Nothing."Help:
"Nothing?"User:
"It's blank. It won't accept anything when I type."Help:
"Are you still in WordPerfect, or did you get out?"User:
"How do I tell?"Help:
"Can you see the 'C:' prompt on the screen?"User:
"What's a sea-prompt?"Help:
"Never mind. Can you move the cursor around on the screen?"User:
"There isn't any cursor: I told you, it won't accept anything I type."Help:
"Does your monitor have a power indicator?'User:
"What's a monitor?"Help:
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"User:
"I don't know."Help:
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"User:
"Yes, I think so."Help:
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."User:
"[pause] Yes, it is."Help:
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"User:
"No."Help:
"Well, there are. I need you to look back there again and find the other cable."User:
"[pause] Okay, here it is."Help:
"Follow it for me, and tell me if it's plugged securely into the back of your computer."User:
"I can't reach."Help:
"Uh huh. Well, can you see if it is?"User:
"No."Help:
"Even if you maybe put your knee on something and lean way over?"User:
"Oh, it's not because I don't have the right angle. It's because it's dark."Help:
"Dark?"User:
"Yes. The office light is off, and the only light I have is coming in from the window."Help:
"Well, turn on the office light then."User:
"I can't."Help:
"No? Why not?"User:
"Because there's a power outage."Help:
"A power [pause] A power outage? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"User:
"Well, yes, I keep them in the closet."Help:
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."User:
"Really? Is it that bad?"Help:
"Yes, I'm afraid it is."User:
"Well, all right then, I suppose. What do I tell them?"Help:
"Tell them you're too [insert expletive here] stupid to own a computer."
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